Privacy policy

We’ll always keep your data safe and secure. So you’re clued up, here’s why we need it and how we use it. We are committed to respecting and protecting the privacy of anyone using our Site and the confidentiality of any information that you provide us with.  The purpose of this statement is to set out how we use any personal information that we may obtain from you. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make https://www.dianacosmetics.co.uk (the “Site”).

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you:

• Companies in the Diana Beauty & Creative group, as sometimes different bits of our group, are responsible for different activities
• Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
• Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business  Affiliates who help us reach out to potential new customers or promote our products on their websites
• Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

You may choose to take advantage of some of our additional services, in which case, depending on your choices we may share your data with the following categories of companies to fulfill the services you have asked for:

• Social Media sites (for example if you choose to link your accounts to us) and other companies approved by you
• Product advisor (for example Diana Representative) to help you choose the right products

We’ll hold on to your information for as long as you continue to be a customer of Diana Beauty & Creative UK and for as long as we are required to keep it to ensure we meet our legal requirements across the globe.

If you no longer wish to be a customer you can contact our Customer Service team and request that we close your account. However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions.

We use the data we collect to help us provide you with the best service, the best shopping experience and to show you the latest and greatest products and services that we think you will love.

We use the order information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to:

• Communicate with you
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use your personal data that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). Your e-mail address may also be used through third party providers for marketing outreach but you will have the option to refuse this at check-out.

Diana Beauty & Creative UK Ltd is a global business with operations inside and outside of the United Kingdom and we use suppliers and fulfillment centers located across the world.  Some of these locations will not offer the same level of protection for your personal data as the UK or the EU, but if we transfer your information to one of these locations we will take steps to ensure that your data and rights are protected through methods approved within the relevant Data Protection laws. Please contact us if you would like further information about how we protect your transferred information.

If you are a European, Non-European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at info@dianacosmetics.co.uk

We use cookies on www.dianacosmetics.co.uk to enable various types of functionality and to better understand how people use our website. This enables us to offer you personalised ads/content and overall the best possible experience.

What are Cookies?

Cookies are small text files that websites put on your computer (computer memory) to store information about you and your preferences. Cookies help us store and track information about your visits to our website, your browser settings, language preferences, etc. When you return to our website, cookies make it quicker and easier for you to navigate through our website in line with your preferences. Without cookies, navigation and browsing through our website would be much more difficult. Cookies help us to tailor our offer to your needs.

Do Cookies affect my privacy?

Cookies proceed in compliance with the relevant law and the highest ethical standards at all times. Therefore, we also care about their privacy. Using cookies does not necessarily and automatically mean you must disclose your personal data to us. If, however, you share your personal data with us (for instance, in order for the goods you have ordered to be delivered), your personal data may be linked to the information stored in cookies – but only for the purposes of tailoring our offer more to your individual interests and needs. It goes without saying that we protect your personal data by using the best technology and disclose it to third parties only within the strictly necessary limits (for instance, to the shipping companies that deliver our goods to you). In some instances, we might be bound to disclose your personal data by law.

How to manage cookies on your computer or mobile device?

If cookies aren't enabled on your computer you will still be able to browsewww.dianacosmetics.co.uk, but your experience will be limited and you will not be able to add items to your bag and buy them.

Using your web browser’s settings you can view the cookies on your computer, remove all or some cookies, and set rules on when to allow and not allow cookies to be set. For instructions on how to manage cookies in a particular web browser we recommend you visit www.aboutcookies.org (opens in a new window – please note that we cannot be held responsible for the content of external websites).

If you would like to know how to manage the cookies on your mobile phone, tablet, or other mobile devices we recommend that you check your device’s manual.

You have a lot of rights relating to your personal information, these are:
The right to be informed about how your personal information is being used (like this notice!)

• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information we hold about you(although you can probably do most of this through My Account)
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
• The right to stop direct marketing messages, which you can do through My Account
• The right to withdraw consent for any consent-based processing at any time
• The right to request that we transfer or port elements of your data either to you or another service provider
• The right to ask us to explain any computer-system decision about you
• The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please contact us. As a starting point, we have 30 days in which to respond to you. Our contact details are at the end of this Policy.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

We always want to hear from our customers! For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@dianacosmetics.co.uk.